A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.
Withdrawal policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. Where several goods were ordered as part of a single order and are delivered separately, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last of the goods.
Unless the parties have agreed otherwise, the right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement, for example by letter or email. You may use the model withdrawal form below for this purpose, but this is not mandatory.
You can also exercise your right of withdrawal online using our withdrawal function on the “Withdraw from contract” page. If you use this online function, we will send you without delay, on a durable medium such as email, an acknowledgement of receipt with information on the content of your withdrawal statement and the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Model withdrawal form and online withdrawal form
You can conveniently declare your withdrawal using the following online withdrawal form. After submitting your withdrawal, you will receive an automatic acknowledgement of receipt at the email address you provided. This serves solely to document and confirm receipt of your withdrawal.
Alternatively, you can use the model withdrawal form. Please complete it and send it to [email protected].
I hereby withdraw from the contract concluded by me for the purchase of the following goods:
_________________________
Ordered on: _________________
Received on: ________________
Name: ____________________
Address: __________________
Signature: ________________
Date: ___________________
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.
Returns
You must send back or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value results from handling of the goods other than what is necessary to establish their nature, characteristics and functioning.
Please send the goods to:
VDS – Versand- und DatenService
c/o Alaiko GmbH
Siemensstraße 14
D-37412 Herzberg am Harz
Germany
